Return Policy

At Grexalonquidz, we want you to be completely satisfied with your purchase. We offer a 30-day return policy on all unopened scented candles in their original packaging.

To be eligible for a return, your item must be:

Unfortunately, we cannot accept returns on:

• Opened or used candles
• Items without original packaging
• Items damaged due to misuse or mishandling
• Items returned after the 30-day return period

Customers are responsible for return shipping costs unless the item was damaged during shipping or is defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for items lost during return shipment.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10-14 business days.

Refunds will include the original purchase price but will not include original shipping costs unless the return is due to our error or a defective product.

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please include photos of the damage when contacting us.

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want.

If you have any questions about our return policy, please don't hesitate to contact us: